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Terms & conditions
1. OUR TERMS AND CONDITIONS
1.1 In these terms and conditions:-
1.1.1 "Northgate", "us", "we" or "our" means Northgate plc registered in England with number 053171 whose registered office is at Norflex House, Allington Way, Darlington, County Durham DL1 4DY ("Northgate");
1.1.2 "the services" shall mean the hire of vehicle(s) and any additional services offered by us in accordance with these terms and conditions;
1.1.3 "vehicle group" means the classification group of vehicle to which the vehicle belongs. This will be based on the size and specification of the vehicle as set out in the "vehicle information" section; and
1.1.4 "you" means the individual customer, organisation or business using the website to purchase the services.
1.2 Please read these terms and conditions carefully as they apply to the supply of information and services by us to you through our website. We also recommend that you read the terms and conditions of use of this website as they apply to your access and use of our website. They include important information relating to our services and form the basis of any agreement between us should you wish to proceed with an order. We request that you pay particular attention to the privacy policy, which sets out the principles by which we abide in relation to the treatment of information about visitors to our website.
1.3 If you are uncertain as to your rights under these terms and conditions or you want an explanation about them please e-mail our customer services department at dailyrental@northgatevsl.com. Once you have read them and if you wish to proceed with a purchase, check the tick box on the booking page and you will be able to proceed with any order you wish to make. If you do not agree with these terms and conditions, you are not authorised to use this website.
1.4 We subscribe to The British Vehicle Rental and Leasing Association Code of Conduct which governs the leasing of vehicles. If you want further information on this code, please visit the BVRLA website at www.bvrla.co.uk.
1.5 We will communicate with you by e-mail or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.
1.6 We may revise these terms and conditions without notice. It is your responsibility to regularly review these terms and conditions before any order is placed in case of any change.
1.7 The services are supplied by Northgate. In the event that you have any cause for complaint with regard to the services provided please click on the "contact us" tab at the top of the page. We will investigate your complaint and try to resolve it as soon as possible.
2. BASIS OF AGREEMENT
2.1 We will treat each order for the services as an offer by you to purchase the services in accordance with these terms and conditions.
2.2 You must be over 21 years of age, but under 70 years of age, and resident in the United Kingdom to proceed with an order. The minimum rental age for cars, people carriers and minibuses is 25. Please note there may be an additional charge for drivers under 23 - please call your local depot for more information.
2.3 We will acknowledge receipt of your order without undue delay by e-mail. Please note that our acknowledgement of receipt of your order is not our acceptance of your order, which we will send separately.
2.4 No order submitted by you is accepted by us until we confirm by e-mail its acceptance or we supply you with the vehicle, whichever the earlier. No contract shall exist between you and us until we confirm our acceptance of your order or supply you with the vehicle.
2.5 We reserve the right to place restrictions on the volume of vehicles or additional services ordered.
3. DESCRIPTION
3.1 All vehicle and additional service descriptions and any content on our website are intended merely to present a general idea of our services. If you require any further details, please e-mail us at dailyrental@northgatevsl.com , providing details of the additional information you require.
3.2 We do not offer any guarantee on the make or model of vehicle you will receive. The vehicle that appears on the order form is for guidance only and may be substituted for an alternative or similar vehicle. If we cannot provide you with a vehicle within the vehicle group requested we reserve the right to upgrade the vehicle (at no extra cost to you) to another vehicle group. If we need to upgrade the vehicle group we will use our reasonable endeavours to contact you by telephone and/or e-mail before you collect the vehicle. If you are dissatisfied in any way with the standard of the vehicle, you must advise us immediately or in writing within 30 days of your return.
3.3 We may hold two different models of the same vehicle. We cannot guarantee which model you may receive or the type of fuel the vehicle will use before you collect the vehicle.
4. RENTAL PRICE
4.1 The rental price of our vehicles is shown on the price comparison page. This price includes:-
4.1.1 local taxes (including but not limited to Value Added Tax, Road Tax) and surcharges, please note that this will not include congestion charges;
4.1.2 roadside assistance with a provider of our choice;
4.1.3 third party motor liability insurance; and
4.1.4 mileage allowance.
4.2 The rental price of the vehicle will not include the following (please note that this is not an exhaustive list):-
4.2.1 fuel costs;
4.2.2 deposits requests by us;
4.2.3 fines, penalties toll charges etc you may incur;
4.2.4 late return fees;
4.2.5 additional insurances; or
4.2.6 special requests.
4.3 If we need to vary the rental price to take account of any changes in taxes and duties, site errors or errors or omission in the price displayed on our website or in any confirmatory correspondence, we shall notify you by e-mail and allow you an opportunity to cancel your order without any cost to you.
5. PAYMENT
5.1 When you place your order with us we will request payment in full for the whole rental period and the payment will be taken immediately from your account.
5.2 Your payment will be processed by easyVan. easyVan accepts payment by credit or debit card only.
5.3 easyVan will require information from you in order to process your payment. You should read the easyVan privacy policy and terms and conditions for details of how this information will be used. Please note that we will not have access to your credit card or debit card details at any time and we are not responsible for the use or retention of any information that you provide to easyVan.
5.4 You acknowledge that we or easyVan may ask a third party to provide a credit/fraud report on the basis of the credit/debit card details and other personal details that you provide.
5.5 If we do not receive any payment on the due date then we may delay provision of the vehicle(s) until such payment is received by us.
5.6 The rental payment will be made in pounds sterling.
6. AVAILABILITY
Where we are unable to fulfil your order we shall inform you and repay any sum paid by you as soon as possible and, in any event, within 30 days of us informing you that we cannot fulfil your order. We will use reasonable endeavours to ensure that such notification will be within a reasonable time before collection.
7. OWNERSHIP
The vehicles will at all times be owned by us and you should not make any representation that may lead third parties to believe otherwise.
8. INFORMATION, ID AND DRIVING LICENCE REQUIREMENTS
8.1 You must ensure that you complete the order form so as to give us any necessary information to enable us to provide you with the services.
8.2 When you pick up your vehicle you must bring:-
8.2.1 the e-mail confirmation from us that your booking has been accepted;
8.2.2 a valid driving licence (for each driver);
(Please note: customer must present both parts of the new two-part UK Drivers Licence at time of rental.)
8.2.3 a form of ID (for each driver) as detailed in condition 8.4; and
8.2.4 a valid credit card (or two credit cards when renting a vehicle in a higher group).
8.3 In order for you to rent a vehicle, you will need to have held a full UK driving licence (this will include the paper counterpart for a photo card driving licence) for at least two years. This may be different for certain vehicle groups, please check the vehicle information to confirm this requirement or call your local hire company. When you collect your vehicle, you must present a full driving licence for all named drivers, with details of all endorsements. It is your responsibility to ensure that an appropriate driving licence is provided. This will be copied and the details retained by us accordance with our privacy policy. No refunds will be given for rentals rejected due to non-production of an appropriate driving licence.
8.4 When collecting the vehicle you will also need to bring another two forms of identification. Forms of acceptable identification will include a passport or utility bill, a bank or building society book or statement (dated within the last 3 months), or police warrant card.
8.5 We reserve the right to refuse rental of vehicles if you have received an endorsement for dangerous driving, driving whilst drunk or on drugs, theft or unauthorised taking of vehicles or if you have been disqualified for 12 months or more, also if you have more than 6 current points on your licence, (minor offences only). If any of the following endorsements appear on your driving license then we will be unable to rent you a vehicle: AC, BA, CD, DD, DR, IN, UT and TT (within 5 years of offence). Also two or more periods of disqualification. Endorsements on licences will be taken from the date of conviction, not from the date of the offence. Please note that a disqualification over 5 years old is acceptable even if it is still showing on your licence. If you have placed an order with us when you have such endorsements, we will not be required to refund any payments made by you.
8.6 Rental of vehicles is at our discretion and we reserve the right to refuse rental of vehicles to any person. We will not hire vehicles to persons in the following trades:
- Professional Entertainers;
- Gambling Trades;
- Professional Sports People;
- Scrap Metal Dealers;
- General Dealers, or
- Armed Services Personnel other than persons born in the UK.
8.7 UK residents must provide a UK licence - an international licence is not acceptable. It is a legal requirement for any non-UK citizen to obtain a UK licence if they are driving in the UK for a period exceeding 3 years.
9. PROVISION OF THE VEHICLE
We reserve the right to refuse to provide a vehicle to you if, when attempting to collect the vehicle, you are, in our reasonable opinion, unfit to drive or you do not meet the eligibility requirements. In such case the contract will terminate immediately and, unless we rent the vehicle allocated to you to a third party for the relevant hire period, we will have no further liability towards you. We shall be under no obligation to take any steps to actively seek a third party to rent the vehicle allocated to you.
10. DEPOSIT
10.1 Upon collection of the vehicle you will be required to leave a deposit to cover collision damage excess, theft, fines and penalties and fuel. We shall be entitled not to refund all or any part of the deposit should we incur any expense as a result of your actions or any other reasonable administrative costs.
10.2 For drivers under 23 years of age depending on the vehicle you are hiring you may be charged an additional deposit. You should contact your local hire shop before proceeding to place an order.
10.3 For vehicles, as specified in the "vehicle information" section, in a premium vehicle group you may be required to pay a higher deposit.
11. INSURANCE
11.1 You understand that all insurance cover is provided by us for a maximum of 21 days from collection (excluding minibuses) and we are not required to obtain the best premium that is available on the market. Liability for claims in excess of the insurance cover purchased rests with you. The insurance we provide is third party cover only and any damage to our vehicle will be paid for out of the deposit paid at the time of the hire. All third party costs are covered but if you wish to reduce your liability for damage to our vehicle you can purchase additional collision damage waiver cover from the depot.
11.2 You should not exceed the maximum number of passengers suggested for the vehicle. If you do, the insurance will be invalid and you will be responsible for any payments that would have been normally made by the insurer.
11.3 Where the vehicle is subject to theft or fire, you must contact the police and report the incident within 24 hours. You must then submit a copy of the police report, the rental agreement and the vehicle keys to us.
11.4 Theft protection does not apply beyond the rental date agreed with us therefore if you do not return the vehicle on time you will be responsible for any costs that we may incur against any theft.
11.5 If you invalidate the insurance policy for the vehicle, you will be responsible for indemnifying us for any loss that we may suffer.
12. ADDITIONAL DRIVERS
You can arrange for additional drivers to be permitted to drive the vehicle. A surcharge will apply. Further details of how to add an additional driver and what charges will apply can be obtained from your local hire shop or contacting dailyrental@northgatevsl.com . All additional drivers must be present at the time of hire.
13. FUEL
The vehicle will be provided with a full tank of petrol/diesel. You will be required to return the vehicle with a full tank of petrol/diesel or we will take the costs of refuelling from your deposit.
14. FINES AND PENALTIES
You will be responsible for any costs of parking fines or others penalties incurred whilst you rent the vehicle. We reserve the right to make reasonable charges for our time incurred and the administration costs involved in processing any fines and/or penalties. At present our administration charge for processing any fines and/or penalties is £20.
15. COLLECTION AND RETURN OF THE VEHICLE
15.1 The vehicle will be held for 59 minutes after the agreed time of collection on your order confirmation sheet. If you are going to be later you must contact us.
15.2 An out of hours collection services is not offered by us. Our opening times can be found in the "find us" section of our website.
15.3 If you return the vehicle later than the time specified on the order confirmation sent by us, we reserve the right to charge you for the additional days that you have had possession of the vehicle. The charges incurred will be at the usual daily rental rate of that vehicle. This charge will be taken from your deposit.
15.4 The vehicle must be returned to us in the same condition as it was in when we provided you with the vehicle. Failure to do so will allow us to deduct payment from the deposit for restoring the vehicle to the original state and condition that it was in when it was provided to you.
16. USE OF THE VEHICLE
16.1 You must not:-
16.1.1 use the vehicle for any illegal or immoral purpose;
16.1.2 drive the vehicle off road; or
16.1.3 deliberately damage or tamper with the vehicle,
please note that this is not an exhaustive list.
16.2 If the vehicle is lost, damaged or stolen you should contact the hire depot from which the vehicle was hired immediately. In the event that the loss, damage or theft is not covered by the insurance cover provided, you will be liable for all loss and damage incurred by us.
17. CROSSING BORDERS
The vehicle is to be driven within the UK mainland only. Vehicles can only be taken outside of the UK mainland with our written permission. Please consult your local hire shop on 0191 499 0611 for more information on this.
18. ONE-WAY RENTALS
We may permit one-way rentals within mainland UK. Please consult your local hire shop or e-mail dailyrental@northgatevsl.com to see whether it offers this service and for any conditions that may apply.
19. SPECIAL REQUESTS
Special request items are available. Please contact your local hire shop or e-mail dailyrental@northgatevsl.com for more details.
20. OUR GUARANTEE
20.1 We will supply the vehicle free from mechanical defects for the period of rental agreed in the order confirmation. This guarantee does not cover repairs, replacements, adjustments or other works that are necessary as a result of:-
20.1.1 wilful or accidental damage, misuse or neglect by you; or
20.1.2 unauthorised alterations or additions; or
20.1.3 any unforeseeable circumstances which are not due to our fault or negligence; or
20.1.4 any attempted repair which you have made without our approval; or
20.1.5 any failure to follow our instructions.
20.2 You are asked to examine the vehicle as soon as is reasonably possible after you collect the vehicle and notify us of any defect as soon as practicable after the defect is discovered.
20.3 Provided you tell us within a reasonable time after discovery of the defect we will at your option either:-
20.3.1 repair or replace the vehicle at our cost; or
20.3.2 refund to you the price of the rental (or a proportionate part of that price, if appropriate).
21. LIMITS OF LIABILITY
21.1 Nothing in these terms seeks to limit or exclude our liability if something we do causes death or personal injury through our negligence or if we cause damage to your property and that cause is our fault.
21.2 Provided you are not purchasing the services for business purposes, we are also not seeking to exclude or limit our responsibility for loss caused by:-
21.2.1 the services not matching our description of them;
21.2.2 the vehicle not being of the quality you would expect of a vehicle of that specification or make;
21.2.3 the vehicle not being fit to drive; and
21.2.4 us not having the legal right to sell services to you.
21.3 Other than the liability we have accepted as described above, we will not be liable for any losses that you suffer as a result of any breach of the contract between us except those losses that are reasonably foreseeable by both of us at the time we enter into a contract with you. We do not accept responsibility for any losses related to any business of yours such as lost data, lost profits or other business loss that you may incur as a result of any breach of our agreement whether or not you enter into these terms in your capacity as a consumer or as an organisation or business.
21.4 Our total liability for losses arising out of your rental of any vehicle shall be limited to the total rental price paid by you under which the claim arises for any one event or a series of connected events.
21.5 We shall not be held responsible for you or any of your party driving under the influence of alcohol or drugs, causing wilful damage, off road driving or driving without due care and attention. If we do suffer damages as a result of your actions, you agree to indemnify us against all losses, costs, expenses or liability we may incur in respect of your or your party’s actions.
22. YOUR RIGHT TO CANCEL
You can cancel your order up to 48 hours before your pick up date and time. Credit and debit card fees are non-refundable.
23. STATUTORY RIGHTS
As a consumer you have certain statutory rights regarding statements made in public by us or our representatives, the repair or return and replacement of any defective or misdescribed vehicle and the performance of services, as well as claims in respect of losses caused by our negligence or our failure to carry out our obligations. In certain circumstances you may require us to reduce the price you have paid for defective or misdescribed vehicle or cancel your contract with us. Nothing in these terms and conditions affects those statutory rights.
24. ENQUIRIES
You can contact us to enquire about the status of your order or with any other query about our services by calling our Northgate Careline on 0870 400 7512 between 9am and 5pm. Calls will be charged at your telecoms services provider’s normal rates.
25. COMPLAINTS
25.1 Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of the relevant part of the United Kingdom.
25.2 If you have a complaint you should contact us through any of the methods listed on the "Contact Us" page. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement the address for complaints is Northgate Plc, Norflex House, Allington Way, Darlington, County Durham, DL1 4DY.
26. DISTANCE SELLING
These terms and conditions are intended to be consistent with the Consumer Protection (Distance Selling) Regulations 2000 as amended and nothing in them is intended to impose on you any duty or liability additional to those specified in those Regulations. If you would like a copy of these Regulations, they can be obtained from the Department of Business, Enterprise and Regulatory Reform.
27. GENERAL
You are not permitted to transfer your rights and obligations under these terms and conditions without our written authority. This authority will not be refused without good reason.
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